I’ve been designing software for more than two decades for government, Oracle, and currently ServiceNow. I find the real problem, then design the simplest thing that solves it and ships.

Before ServiceNow, I spent nearly a decade at Oracle on support portals used by hundreds of thousands of people a month, a mobile-first expenses app, and an AI assistant for finance setup. Earlier, I coded the front end of my own designs for the US Courts and Arlington County. I still prototype what I design.

How I work

What I hold myself to

Find the real problem

A brief is a starting point. I watch how the work actually happens and keep asking why until the real problem shows up. For a federal sentencing tool, that meant spending time in a courtroom.

Start simple

My first question is always “what’s the simplest way to do this?” Then I work back from real constraints. That’s how a three-year stalemate on Oracle’s expenses app turned into a product people use.

Earn trust

People should be able to see where a number came from, understand what the system did, and undo it. I also build in the signals that tell us whether the design is working.

Bring people along

Engineers, product managers and design-system teams are my partners from the first sketch. I’ve mentored a lot of designers along the way, and some now lead teams of their own.

Experience

Where I've been

Staff Product Designer

ServiceNow, remote

2026–

Senior Principal UX Designer

Oracle, remote

2016–2025

Senior UX Designer

CSRA (US Courts), Washington, DC

2012–2016

Enterprise Information Architect

Arlington County, Arlington, VA

2009–2012

Information Architect

Pointe Technology Group (Arlington County), Arlington, VA

2006–2009

UX Designer

Federal clients

earlier